Privacy Policy

Last updated: 7 October 2026

This policy explains what personal data MicroCheck India LLP (“MicroCheck”, “we”) collects when you use this website or book a home sample collection, why we collect it, who we share it with, and the choices you have. It is written to meet the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

What we collect

• Contact details: your name, phone number, email, and the address or location where we collect your sample.
• Booking details: the tests or packages you choose, your preferred time, and the age and gender of the person being tested (needed to interpret results correctly).
• Health information: anything you share that is needed for your test, such as a doctor's prescription, medications, or whether you have fasted, and your test results.
• Website usage data: pages you visit, the buttons you tap, your device and browser type, approximate location from your IP address, and the advert or link that brought you to us. This is collected through cookies and similar technologies (see below).

We collect this when you message us on WhatsApp, call us, fill in a form on this website, or speak to our staff at your collection.

How we use it

• To schedule and carry out your home sample collection.
• To have your sample tested and to send you your report.
• To contact you about your booking: confirmations, preparation instructions, reminders and report delivery.
• To answer your questions and resolve complaints.
• To keep records we are required to keep by law.
• To understand how our website is used and measure how well our adverts work, using website usage data only.
• With your consent, to tell you about health checkup packages and offers. You can opt out at any time by replying “STOP” on WhatsApp or contacting us.

We never use your health information or test results for advertising, and we never sell your personal data.

Who we share it with

• Micro Health Laboratories and its accredited partner laboratories, which test your sample and prepare your report.
• Service providers who help us run our service, such as website hosting, messaging (including WhatsApp, operated by Meta), customer management software and payment providers. They may only use your data to provide their service to us.
• Analytics and advertising platforms (Google and Meta) receive website usage data only, never your health information.
• Your doctor or another person, only when you ask us to.
• Government or regulatory authorities when the law requires it, for example reporting of notifiable diseases.

Cookies and tracking

This website uses cookies and similar technologies from Google (Google Analytics, Google Ads, Google Tag Manager) and Meta (Meta Pixel) to count visits, see which pages and buttons are used, and measure our adverts. You can block or delete cookies in your browser settings, and manage ad personalisation in your Google and Facebook settings. The website still works if you block them.

How long we keep it

We keep booking and contact details for as long as you use our service and for a reasonable period afterwards to handle questions and follow-up tests. Test reports and related medical records are kept for the periods required by law and by laboratory accreditation standards. Website usage data is kept by Google and Meta according to their own retention settings. When data is no longer needed, we delete or anonymise it.

How we protect it

Access to your data is limited to staff and partners who need it to provide your service. We use secure (HTTPS) connections on this website and reasonable technical and organisational safeguards. No system is completely secure, but if a breach affects your data we will inform you and the authorities as the law requires.

Your rights

Under the Digital Personal Data Protection Act, 2023 you can:

• ask for a summary of the personal data we hold about you and who we've shared it with;
• ask us to correct, complete or update it;
• ask us to erase it, unless we must keep it by law;
• withdraw consent you've given, for example to marketing messages;
• nominate someone to exercise these rights for you if you are unable to;
• raise a grievance with us, and if you're not satisfied, complain to the Data Protection Board of India.

To use any of these rights, contact us using the details below. We may need to confirm your identity first.

Children

Bookings for anyone under 18 must be made by a parent or legal guardian, who gives consent on the child's behalf.

Grievance officer and contact

For privacy questions, requests or complaints, contact our Grievance Officer:

We aim to respond within 7 days, and to resolve grievances within the time set by law.

Changes to this policy

We may update this policy as our service or the law changes. The date at the top shows when it was last changed. Significant changes will be highlighted on this website.